If you or a family member was seriously injured in a car accident caused by the careless or reckless actions of another motorist, do not be surprised if you are contacted by an adjuster working for the other motorist’s insurance company. One of the most frequently utilized tactics by insurance adjusters is attempting to get a car wreck victim on the phone to try to convince them to provide a recorded statement, including details about their physical injuries.
When you receive this phone call, please understand that you are under no legal obligation to provide a recorded statement, sign a release of any kind, or share any details about your physical injuries. You should contact an experienced car accident attorney and they can help guide you through any type of recorded interview or conversation with the other driver’s insurance company.
How Insurance Adjusters Typically Interview People
Most interviews by insurance adjusters occur via a phone call. Though, they may offer you the opportunity to meet in-person if they are located within a reasonable proximity. Also, with advancements in technology, they might suggest conducting the interview via Skype or other teleconferencing software.
Frequently Asked Questions by Insurance Adjusters
During an interview, it is quite common for insurance adjusters to ask a number of questions related to the car wreck. In fact, the number of questions and the details requested by the insurance adjuster may even feel overwhelming, especially if you are still trying to recover from a significant bodily injury. Always remember that you are not required to stay on the phone if it is adversely impacting your well-being or causing you undue anxiety or stress. You are within your rights to simply end the conversation.
Here is an overview of just some of the most common questions asked by an insurance adjuster:
- Where did the car accident occur?
- Did the accident occur at a particular intersection?
- Which direction were you heading?
- How did the auto accident occur?
- What did you see, hear, and otherwise observe?
- Were the police contacted?
- Did any emergency vehicles arrive at the scene?
- Did anyone witness the accident? If so, were you able to obtain their names and any contact information like their phone numbers?
- Was a police report taken?
- Were any tickets or citations issued?
- Was your vehicle towed?
- Was your vehicle taken to a repair shop?
- Was anyone injured?
- Were you injured?
What Typically Happens After an Insurance Adjuster Interview is Complete
Once an interview is complete, the adjuster will typically use the answers provided, along with information supplied by your personal injury attorney (assuming you have secured legal representation), to assess the value of your injury claim. The adjuster will likely reach out to your attorney. If you do not yet have legal counsel, the adjuster will contact you and likely make a settlement offer. In other instances, they may advise that they are denying your claim. In either scenario, you should speak to an attorney to determine the best path forward.
Schedule a Free, Confidential Case Review with an Experienced Worcester Personal Injury Lawyer
As you can see, an interview with an insurance adjuster can be rather intimidating and overwhelming, especially when you are trying to recover after an accident. That is why you should not go through this process alone. Contact Eden Rafferty today. Our legal team will prioritize your preferences and work with dogged determination to obtain the compensation you are owed. We take immense pride in making sure our client’s specific concerns, goals, financial interests, and personal well-being are addressed and emphasized throughout the claims process. Contact our office today to schedule a free, confidential case review.